2300 Responsible Gaming — Play Smart, Live Balanced

2300's Commitment to Responsible Gaming

The 2300 platform provides a safe and enjoyable online entertainment environment for users in Malaysia. That said, we recognise that all forms of gambling carry risk, and we take that responsibility seriously.

Responsible gaming is more than just a slogan — it is our genuine commitment to every user. 2300 provides a range of tools and resources that put you in control of your own gaming experience, protect you from negative consequences, and help you find support when you need it.

Core responsible gaming principles we encourage:

• Treat gaming as entertainment, not a source of income.
• Set your time and budget limits before starting a session.
• Never gamble to try to recover losses you have already incurred.
• Stop playing when it starts affecting your emotions, relationships, or finances.
• Seek help immediately if you feel your gambling is getting out of control.

Recognise the Signs of At-Risk Behaviour

Identifying a gambling problem early is the most important step toward getting help in time. Watch for these signs in yourself or someone you care about:

• Feeling the need to gamble with increasingly larger amounts of money to get the same level of excitement.
• Feeling restless or irritable when trying to cut back or stop gambling.
• Using gaming as an escape from problems or negative feelings such as anxiety and stress.
• Lying to family members or friends about your activity or how much money you have spent on gambling.
• Borrowing money or selling possessions to fund gambling.
• Affecting your job, studies, or personal relationships due to time spent gambling.
• Attempting to "get even" or chasing losses by continuing to play.

If you recognise two or more of the signs above in yourself, we encourage you to take self-control measures or seek professional help.

Guide to Setting Time & Budget Limits

The best way to enjoy the 2300 platform safely is to set clear limits before starting any gaming session. Here are some practical guidelines we recommend:

• Budget Limit: Decide the maximum amount of money you are comfortable losing per day, week, or month in MYR (RM). Only use discretionary funds — not money set aside for daily expenses, bills, or family commitments.
• Time Limit: Set a specific time limit for each session. Use your phone timer or a clock as a reminder to stop when time is up.
• Loss Limit: Decide in advance the maximum amount you are willing to lose. Once that limit is reached, end the session without exception.
• Mandatory Break: Take at least a 15-minute break every hour. Stand up, drink some water, and do something else before returning.

Self-Control Tools on the 2300 Platform

2300 provides several self-control tools to help users manage their gaming experience more effectively:

• Deposit Limit: Users can set daily, weekly, or monthly deposit limits through their account settings. These limits help you control the amount of funds added to your gaming account in MYR (RM).
• Cooling-Off Period: If you feel you need a short break, you can request a cooling-off period of a few days or weeks. During this time, your account will be unavailable for play.
• Self-Exclusion: For those who need a longer break, the self-exclusion facility allows you to suspend your account for an extended period. Contact the 2300 support team for assistance enabling this option.
• Session Limit: You can set a time limit for each login session, and the system will alert you when you are approaching the limit you have set.

To enable any of these self-control tools, please contact our support team at [email protected] or visit your account settings after logging in.

Minor Protection

The 2300 platform takes the protection of children and minors very seriously. This platform is strictly for users aged 18 and above. We have implemented several measures to ensure underage individuals cannot access the platform:

• Age verification during new account registration.
• Identity verification may be requested at any time to confirm a user's age.
• Immediate account suspension if there is any suspicion that a user is underage.

If you are a parent or guardian concerned about your child's access to online betting platforms, we recommend using parental control software on shared devices. Contact your internet service provider for more information on how to block access to gambling websites.

Seek Professional Help When Needed

If you or someone you care about is struggling with a gambling problem, remember that help is always available. Reaching out for support is a sign of strength, not weakness.

2300 encourages users to reach out to professional support resources when needed. Speaking with a counsellor or joining a support group can help you understand and overcome harmful habits.

First steps you can take:

• Have an honest conversation with a family member or close friend about your concerns.
• Speak to a professional counsellor or psychologist who specialises in behavioural issues.
• Join a community support group for individuals facing similar challenges.
• Contact the 2300 support team for assistance activating self-control measures or a temporary account closure.

The 2300 support team can be reached via email [email protected] and are ready to assist you with self-control settings, cooling-off periods, or self-exclusion at any time.